IRON PATCH HAT CO. – RETURN & REFUND POLICY
At Iron Patch Hat Co., we stand behind the quality of our gear. If something doesn’t work out, we’re here to make it right.
RETURNS
Returns are accepted within 30 days of the delivery date.
Items must be:
Unworn
Unwashed
In original condition
With all original tags still attached
In original packaging, if applicable
To start a return, email us at ironpatchhatco@gmail.com with your order number and reason for return.
NON-RETURNABLE ITEMS
The following items cannot be returned or refunded:
Custom, personalized, or made-to-order items
Final sale or clearance items
Worn, damaged, or altered products
Items missing original tags or packaging
REFUNDS
Once we receive and inspect your return, we’ll notify you of the decision.
If approved, your refund will be processed to the original payment method within 5–10 business days.
Shipping costs are non-refundable.
EXCHANGES (FOR CLOTHING ONLY)
We offer exchanges for sizing issues on clothing.
The item must meet all standard return conditions (unworn, tags attached, etc.)
To request an exchange, email ironpatchhatco@gmail.com with your order number and the new size requested.
Exchanges are subject to inventory availability.
Customer is responsible for shipping the original item back; we’ll cover the shipping cost for the exchange.
RETURN SHIPPING
Return shipping is the customer’s responsibility unless the item was damaged, defective, or incorrect.
You may use any carrier, but we recommend tracking for your protection.
DAMAGED OR DEFECTIVE ITEMS
If your item arrived damaged or incorrect, please contact us within 7 days of delivery. Include:
Your order number
A description of the issue
Clear photos of the damage or defect
We’ll make it right.
Questions? Need help with a return or exchange?
Email us at ironpatchhatco@gmail.com
