Política de reembolso

IRON PATCH HAT CO. – RETURN & REFUND POLICY

At Iron Patch Hat Co., we stand behind the quality of our gear. If something doesn’t work out, we’re here to make it right.

 

🔁 RETURNS

 

  • Returns are accepted within 30 days of the delivery date.

  • Items must be:

     

    • Unworn

    • Unwashed

    • In original condition

    • With all original tags still attached

    • In original packaging, if applicable

     

  • To start a return, email us at ironpatchhatco@gmail.com with your order number and reason for return.

 

🚫 NON-RETURNABLE ITEMS

 

The following items cannot be returned or refunded:

 

  • Custom, personalized, or made-to-order items

  • Final sale or clearance items

  • Worn, damaged, or altered products

  • Items missing original tags or packaging

 

💵 REFUNDS

 

  • Once we receive and inspect your return, we’ll notify you of the decision.

  • If approved, your refund will be processed to the original payment method within 5–10 business days.

  • Shipping costs are non-refundable.

 

🔄 EXCHANGES (FOR CLOTHING ONLY)

 

  • We offer exchanges for sizing issues on clothing.

  • The item must meet all standard return conditions (unworn, tags attached, etc.)

  • To request an exchange, email ironpatchhatco@gmail.com with your order number and the new size requested.

  • Exchanges are subject to inventory availability.

  • Customer is responsible for shipping the original item back; we’ll cover the shipping cost for the exchange.

 

📦 RETURN SHIPPING

 

  • Return shipping is the customer’s responsibility unless the item was damaged, defective, or incorrect.

  • You may use any carrier, but we recommend tracking for your protection.

 

🧾 DAMAGED OR DEFECTIVE ITEMS

 

If your item arrived damaged or incorrect, please contact us within 7 days of delivery. Include:

  • Your order number

  • A description of the issue

  • Clear photos of the damage or defect

We’ll make it right.

CONTACT US

Questions? Need help with a return or exchange?

 

📧 Email us at ironpatchhatco@gmail.com